Effective Date: June 10, 2026
This website, ruk-home.com, is owned and operated by QIAN DAN INTERNATIONAL TRADING LIMITED under the RüK brand.
The information provided on this website is intended for general product information, shopping, order support, and customer service purposes. By accessing or using this website, you acknowledge the terms of this Legal Disclaimer.
RüK makes reasonable efforts to ensure that the information displayed on this website is accurate, complete, and up to date.
This information may include:
Product titles and descriptions
Product specifications
Product dimensions and materials
Package contents
Product availability
Pricing and promotional information
Shipping and delivery estimates
Return and refund information
Product instructions and warnings
Customer service information
However, website content may occasionally contain typographical errors, technical inaccuracies, outdated information, or omissions.
RüK reserves the right to correct, update, or clarify website content at any time.
Product images are intended to represent the applicable product as accurately as reasonably possible.
Minor differences may occur because of:
Screen or device display settings
Photography lighting
Manufacturing tolerances
Product batch variations
Packaging updates
Minor design or material improvements
Product titles, written descriptions, specifications, dimensions, variation selections, and package contents displayed on the applicable product page are the primary references for determining what is included with a product.
Customers should review all applicable product information before completing a purchase.
If you have questions about a product’s size, materials, compatibility, features, accessories, or intended use, please contact RüK Customer Support before placing your order.
RüK makes reasonable efforts to display accurate pricing, discount, inventory, and availability information.
Prices, promotions, and product availability may change without prior notice, except where an order has already been accepted or where notice is required by applicable law.
In the event of an obvious pricing error, inventory error, incorrect product description, or technical system issue, RüK may:
Correct the applicable information
Contact the customer for clarification
Cancel the affected order
Issue a refund to the original payment method
Offer an alternative resolution
Where a material correction affects an existing order, RüK will make reasonable efforts to notify the customer before fulfillment.
Nothing in this section limits any rights available under applicable consumer protection law.
Submitting an order through ruk-home.com does not automatically mean that the order has been accepted.
An order may be reviewed for:
Payment authorization
Inventory availability
Shipping address eligibility
Pricing accuracy
Suspected fraud or unauthorized activity
Product or carrier restrictions
RüK reserves the right to decline or cancel an order where reasonably necessary, including when there is a payment issue, inventory shortage, unsupported shipping address, obvious pricing error, or suspected fraudulent activity.
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
RüK products must be used only for their intended purpose and in accordance with:
Product instructions
Product labels
Safety warnings
Care instructions
Cleaning instructions
Applicable age or supervision recommendations
Customers are responsible for reading and following all product instructions and warnings before use.
Kitchen tools may include sharp blades, cutting surfaces, moving components, heat-sensitive materials, or small detachable parts. Customers should exercise appropriate care and keep applicable products away from children unless the product is specifically designed for child use under suitable adult supervision.
RüK is not responsible for injury, loss, or damage resulting from misuse, improper assembly, unauthorized modification, failure to follow instructions, use for an unintended purpose, or use contrary to applicable warnings.
Nothing in this section excludes or limits liability that cannot lawfully be excluded.
Information provided on ruk-home.com is not intended to constitute:
Medical advice
Legal advice
Nutrition advice
Professional safety advice
Financial advice
Technical certification
Regulatory guidance
Product descriptions, blog content, recipes, usage suggestions, frequently asked questions, and customer service information are provided for general informational purposes only.
Customers should seek qualified professional advice where appropriate.
The website may display customer reviews or reviews collected through third-party review platforms.
Where reviews originate from an external platform, RüK may identify the relevant third-party source where reasonably applicable.
Customer reviews reflect the experiences and opinions of individual reviewers. Individual results and experiences may vary.
RüK does not guarantee that every customer will have the same experience described in a review.
Reviews may be moderated to remove content that is:
Unlawful
Abusive
Fraudulent
Unrelated to the product
Spam
Personally identifying
In violation of applicable platform policies
RüK does not intend to materially alter the meaning of authentic customer reviews.
This website may contain links to third-party websites, marketplaces, payment services, shipping carriers, social media platforms, or other external services.
These links may be provided for customer convenience or additional information.
RüK does not control and is not responsible for the availability, content, privacy practices, terms, security, products, services, or business practices of third-party websites or services.
Accessing or using a third-party website is subject to that third party’s own terms, conditions, and policies.
The inclusion of a third-party link does not necessarily constitute an endorsement unless expressly stated.
Shipping, processing, and delivery timeframes displayed on this website are estimates unless expressly stated otherwise.
Actual delivery times may be affected by:
Carrier operations
Weather conditions
Public holidays
Warehouse delays
Incorrect delivery information
Local access restrictions
Transportation disruptions
Events outside RüK’s reasonable control
Additional information is available in our Shipping & Delivery Policy.
Return eligibility, return authorization, refund processing, return shipping, exchanges, and non-returnable items are governed by the Return & Refund Policy published on ruk-home.com.
Customers should not send products to any warehouse or business address unless RüK Customer Support has first approved the return and provided the applicable return instructions.
RüK makes reasonable efforts to maintain the availability and functionality of ruk-home.com.
However, uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable because of:
Maintenance
Hosting interruptions
Software updates
Security incidents
Technical failures
Third-party service disruptions
Events outside our reasonable control
RüK may modify, suspend, or discontinue website features where reasonably necessary.
Unless otherwise stated, the content available on ruk-home.com, including text, product descriptions, graphics, branding, logos, page layouts, photographs, videos, icons, and original website materials, is owned by or licensed to QIAN DAN INTERNATIONAL TRADING LIMITED.
Website content may not be copied, reproduced, republished, distributed, modified, commercially exploited, or used to create derivative works without prior written authorization, except where permitted by applicable law.
Third-party trademarks, logos, product names, and platform names remain the property of their respective owners.
To the maximum extent permitted by applicable law, RüK and QIAN DAN INTERNATIONAL TRADING LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising solely from:
Inability to access the website
Reliance on outdated or incomplete non-material website information
Unauthorized use of a product
Failure to follow product instructions or warnings
Third-party websites or services
Events outside our reasonable control
This disclaimer does not exclude or limit liability for fraud, intentional misconduct, personal injury caused by negligence, breach of non-waivable consumer rights, or any other liability that cannot legally be excluded or limited.
Nothing in this Legal Disclaimer is intended to waive, restrict, or exclude any consumer rights that cannot be waived or limited under applicable law.
Where any provision of this disclaimer conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Eligible orders for customers within the contiguous United States may be fulfilled through the following facility:
RüK U.S. Fulfillment Address
1405 S Hudson Ave
Ontario, CA 91761
United States
This address is used for eligible order fulfillment and logistics operations.
It is not a retail store, public customer service office, or walk-in location.
Do not send returns to this address unless RüK Customer Support specifically provides this address as part of an approved return request.
RüK is operated by:
Legal Business Name:
QIAN DAN INTERNATIONAL TRADING LIMITED
Registered Business Address:
Unit D, 16/F, One Capital Place
18 Luard Road, Wan Chai
Hong Kong
The Hong Kong address is the registered business address of the website operator. Eligible U.S. orders are fulfilled through applicable U.S. fulfillment facilities.
For questions regarding products, orders, shipping, returns, refunds, or after-sales support, please contact:
RüK Customer Support
Email: info@ruk-home.com
Phone: +1 (626) 702-1406
Website: ruk-home.com
Brand: RüK
Legal Business Name: QIAN DAN INTERNATIONAL TRADING LIMITED
Please include your order number when contacting us about an existing purchase.
RüK may update this Legal Disclaimer from time to time to reflect changes to our website, products, business practices, fulfillment arrangements, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date.
Your continued use of the website after an updated disclaimer is published will be subject to the revised version, where permitted by applicable law.
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