Effective Date: June 10, 2026
RüK is an online home and kitchen products brand operated by QIAN DAN INTERNATIONAL TRADING LIMITED. The website ruk-home.com is owned and operated by QIAN DAN INTERNATIONAL TRADING LIMITED.
RüK currently sells and ships eligible orders within the contiguous United States.
We are committed to providing a clear and transparent return and refund process. This Return & Refund Policy explains return eligibility, how to request a return, responsibility for return shipping costs, non-returnable items, exchanges, cancellations, and refund processing.
By placing an order through ruk-home.com, you acknowledge and agree to the terms of this policy.
You may request a return within 30 calendar days from the date your order is delivered.
Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
To qualify for a return, the item must meet the following conditions:
The item must be unused, undamaged, and in its original condition.
The item must be returned in its original packaging.
All accessories, manuals, parts, inserts, and included items must be returned with the product.
Valid proof of purchase, such as an order number or order confirmation, must be provided.
The return request must be submitted to and approved by RüK Customer Support before the item is shipped back.
Items that do not meet these conditions may be refused or may not qualify for a full refund.
Returns sent without prior authorization or without following the provided return instructions may not be accepted.
To request a return, contact RüK Customer Support at:
Email: info@ruk-home.com
Please include:
Your order number
The name of the item you want to return
The reason for the return
Clear photos or videos if the item is damaged, defective, missing parts, or incorrect
After reviewing your request, our customer support team will confirm whether the return is approved and provide the appropriate return address, return instructions, and, where applicable, a prepaid return shipping label.
Do not send any product back before receiving return authorization and return instructions from RüK.
The authorized return address may vary depending on the product, warehouse location, item condition, and return method.
RüK covers approved return shipping costs for eligible returns originating within the contiguous United States.
An eligible approved return is a return that:
Is requested within the 30-day return window
Meets the return eligibility requirements stated in this policy
Has been reviewed and approved by RüK Customer Support
Is returned according to the instructions provided by RüK
Depending on the product and return method, RüK may provide a prepaid return shipping label or alternative return instructions.
There is no restocking fee or additional return handling fee for eligible approved returns.
Return shipping costs may not be covered when:
A return is sent without prior authorization
The customer does not follow the provided return instructions
The item does not meet the return eligibility requirements
The return package is sent to an unauthorized or incorrect address
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, missing essential parts, or different from the item ordered, contact us as soon as possible at:
Email: info@ruk-home.com
Please provide:
Your order number
A description of the issue
Clear photos or videos showing the product, packaging, shipping label, damage, defect, or missing parts
After reviewing the information, RüK may provide an appropriate resolution, including:
Replacement
Exchange
Return
Full or partial refund
Replacement parts
Other reasonable after-sales support
If the issue is confirmed to have resulted from a product defect, fulfillment error, incorrect item, or shipping damage, RüK will cover the approved return shipping cost within the contiguous United States.
The following items are not eligible for return unless otherwise required by applicable law:
Gift cards
Final-sale or clearance items clearly identified as non-returnable on the product page or during checkout
Items that have been used, altered, damaged, misused, or made incomplete after delivery
Items missing original packaging, accessories, manuals, parts, or included materials
Items returned without prior authorization
Items sent to an unauthorized return address
Items that present hygiene, health, or safety concerns after use, where applicable
This exclusion does not apply when the item was damaged, defective, incorrect, or incomplete at the time of delivery due to an error by RüK or the shipping carrier.
Where a product is final sale or non-returnable, this information will be disclosed on the applicable product page or during checkout.
RüK may approve exchanges for eligible products within the applicable 30-day return period, subject to product availability.
To request an exchange, contact RüK Customer Support and provide:
Your order number
The product you received
The product or variation you would like to receive
The reason for the exchange
If the exchange is approved, we will provide the applicable return and exchange instructions.
If the requested replacement product is unavailable, we may offer an alternative product or issue a refund to the original payment method.
After an authorized return is received, RüK will normally inspect the returned item within 3 business days.
Business days exclude Saturdays, Sundays, and applicable U.S. public holidays.
The inspection will verify that:
The returned product matches the approved return request
The product meets the applicable return conditions
All required parts, accessories, packaging, and included items have been returned
The item has not been used, altered, damaged, or made incomplete after delivery
If additional information is required, our customer support team may contact you before completing the inspection.
If the return is approved after inspection, RüK will initiate the refund to the original payment method within 7 business days.
After the refund has been issued, it may take an additional 3 to 7 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
RüK does not control processing times imposed by banks, card issuers, or third-party payment providers.
Refunds cannot normally be issued to a different card, bank account, digital wallet, or payment method.
Approved refunds will be issued to the original payment method.
The refund amount will generally include:
The product price actually paid after discounts
Applicable taxes where required by law
Original shipping charges when the return results from a confirmed product defect, shipping damage, incorrect item, or fulfillment error
Original shipping charges, if any, are otherwise non-refundable unless required by applicable law.
For eligible approved returns within the contiguous United States, RüK will cover the approved return shipping cost. No approved prepaid return shipping charge will be deducted from the refund.
Orders may only be canceled before they have entered processing or shipment.
To request a cancellation, contact us as soon as possible at:
Email: info@ruk-home.com
Please include your order number and cancellation request.
We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once fulfillment processing has begun.
If an order has already been processed or shipped, it cannot be canceled. After receiving the order, you may request a return in accordance with this policy.
Returned products must be packaged securely using the original packaging whenever reasonably possible.
Please include all:
Accessories
Manuals
Components
Attachments
Inserts
Included parts
RüK is not responsible for return packages that are lost, delayed, misdirected, or damaged because of:
Inadequate packaging
An incorrect or unauthorized return address
Failure to follow the return instructions
Use of an unauthorized shipping method
Shipment without prior return approval
When RüK provides a prepaid shipping label or specific return instructions, you must use the supplied label and follow the instructions provided.
We recommend retaining your return receipt and tracking information until the return and refund process has been completed.
RüK uses the following address for eligible U.S. order fulfillment:
RüK U.S. Fulfillment Address
1405 S Hudson Ave
Ontario, CA 91761
United States
This location is a fulfillment facility and is not a walk-in retail store.
Do not send returns to this address unless RüK Customer Support specifically instructs you to do so. Unauthorized returns sent to the fulfillment address may be refused, delayed, or returned to the sender.
For questions regarding returns, refunds, exchanges, cancellations, damaged products, or after-sales support, contact:
RüK Customer Support
Email: info@ruk-home.com
Phone: +1 (626) 702-1406
Brand: RüK
Legal Business Name: QIAN DAN INTERNATIONAL TRADING LIMITED
Website: ruk-home.com
Authorized Return Address: Provided by RüK Customer Support after return approval
Please include your order number when contacting us so that our team can assist you efficiently.
RüK is operated by:
QIAN DAN INTERNATIONAL TRADING LIMITED
Registered Business Address:
Unit D, 16/F, One Capital Place
18 Luard Road, Wan Chai
Hong Kong
The registered business address is the legal registration address of the website operator. Orders serving customers in the contiguous United States are fulfilled through applicable U.S. fulfillment facilities.
RüK may revise this Return & Refund Policy from time to time to reflect operational, legal, payment, fulfillment, or customer service changes.
Any updated version will be published on this page with a revised effective date.
The version of this policy displayed on ruk-home.com at the time of your purchase will generally apply to your order, unless otherwise required by applicable law.
Nothing in this policy is intended to limit any non-waivable consumer rights available under applicable law.
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