Terms of service

This website is operated by QIAN DAN INTERNATIONAL TRADING LIMITED under the RüK Home brand. Throughout the Site, the terms “we,” “us,” and “our” refer to RüK.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. Please read these Terms carefully before using our website.

If you do not agree to these Terms, please do not access the website or use our services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products to customers.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website, products, or services for any illegal, unauthorized, fraudulent, or harmful purpose.

You must not upload, transmit, or distribute viruses, malware, or any code that may affect the security or operation of the website.

2. Product Information

We make reasonable efforts to display product names, descriptions, specifications, prices, images, availability, and other information as accurately as possible.

However, minor differences may occur due to screen settings, lighting, photography, product batches, or measurement methods.

Product information, prices, promotions, shipping fees, and availability may be updated from time to time. Any updates will be displayed on the relevant product pages or checkout page where applicable.

3. Pricing and Promotions

All prices are shown on the website and may be subject to change without prior notice.

Promotional offers, discount codes, free shipping offers, bundles, or other campaigns may be subject to specific conditions, such as eligibility, product exclusions, order value thresholds, usage limits, and expiration dates.

If a promotion has specific terms, those terms will be displayed on the relevant promotional page, product page, banner, email, or checkout page where applicable.

We reserve the right to correct pricing errors, promotional errors, or product information errors before fulfilling an order.

4. Orders and Payment

When you place an order, you agree to provide accurate and complete billing, shipping, contact, and payment information.

We may need to contact you by email or phone if there is an issue with your order, payment, shipping address, product availability, or fraud screening.

We reserve the right to refuse, cancel, or limit an order if we believe the order may be inaccurate, unauthorized, fraudulent, high risk, placed by a reseller, or otherwise in violation of these Terms.

If an order is canceled after payment has been made, we will issue a refund to the original payment method where applicable.

Payment information is processed securely through Shopify and third-party payment providers. We do not directly store your full credit card number.

5. Shipping and Delivery

Shipping options, delivery areas, estimated processing times, estimated delivery times, shipping fees, and free shipping conditions are explained in our Shipping Policy and may also be displayed during checkout.

Delivery estimates are provided for reference and may be affected by carrier delays, weather, holidays, address issues, customs where applicable, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Please review our Shipping Policy for more details.

6. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective items, incorrect items, cancellation requests, return shipping responsibility, and refund timing are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before making a purchase.

To request return or refund support, please contact us at:

info@ruk-home.com

7. Product Use and Safety

Customers are responsible for using products according to the product instructions, care guidance, warnings, and intended use.

Some products may include sharp parts, heating-related parts, small components, or other features that require careful handling. Please keep products away from children where applicable and follow all safety instructions provided on the product page, packaging, manual, or included materials.

RüK Home is not responsible for damage or injury caused by misuse, improper installation, unauthorized modification, lack of maintenance, or failure to follow product instructions.

8. Website Accuracy and Availability

We make reasonable efforts to keep the website accurate, updated, and available.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or fully up to date at all times.

We may update, correct, suspend, or remove website content, products, services, or features at any time when necessary.

9. Third-Party Services and Links

Our website may include links to third-party websites, tools, apps, payment providers, shipping services, analytics platforms, or other services that are not operated by us.

We are not responsible for the content, policies, security, accuracy, or practices of third-party websites or services.

Please review the terms and privacy policies of third-party services before using them.

10. User Content, Reviews, and Feedback

If you submit reviews, photos, comments, suggestions, feedback, or other content to us, you confirm that you have the right to share that content.

You agree not to submit content that is unlawful, misleading, abusive, offensive, defamatory, infringing, fraudulent, or harmful.

We may review, moderate, edit, or remove user-submitted content where necessary.

By submitting content, you allow us to use it for customer support, website improvement, product improvement, marketing, or promotional purposes, where permitted by law.

11. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.

12. Prohibited Uses

You may not use the website or its content for:

Any unlawful, fraudulent, misleading, or unauthorized purpose
Violating any applicable law or regulation
Infringing the rights of RüK Home or any third party
Uploading or transmitting viruses, malware, or harmful code
Collecting personal information from others without permission
Sending spam, phishing, scraping, crawling, or automated abuse
Interfering with the security, operation, or performance of the website
Submitting false or misleading information
Attempting to bypass checkout, payment, account, or security systems

We reserve the right to restrict or terminate access to the website if these Terms are violated.

13. Limitation of Liability

To the maximum extent permitted by applicable law, RüK Home, its operators, affiliates, employees, partners, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

14. Indemnification

You agree to indemnify and hold harmless RüK Home, its operators, affiliates, employees, partners, suppliers, service providers, and licensors from any claim, demand, loss, liability, or expense arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time. Any changes will be posted on this page.

The updated Terms will apply from the date they are posted on the website. Your continued use of the website after changes are posted means you accept the updated Terms.

16. Governing Law

These Terms of Service and any related agreements are governed by the laws applicable to the business operator of this website, unless otherwise required by applicable consumer protection laws in your country or region.