Effective Date: June 10, 2026
RüK is an online home and kitchen products brand operated by QIAN DAN INTERNATIONAL TRADING LIMITED. The website ruk-home.com is owned and operated by QIAN DAN INTERNATIONAL TRADING LIMITED.
RüK currently sells and ships eligible products to customers within the contiguous United States.
We aim to provide clear, reliable, and transparent shipping information for every order. This Shipping & Delivery Policy explains where we ship, applicable shipping fees, order processing times, estimated delivery times, tracking, delivery issues, and other important shipping information.
By placing an order through ruk-home.com, you acknowledge and agree to the terms outlined in this policy.
RüK currently ships eligible products to addresses within the contiguous United States only.
At this time, we do not ship to:
Alaska
Hawaii
Puerto Rico
U.S. territories
APO, FPO, or DPO addresses
P.O. Boxes
International addresses outside the United States
Orders placed using an unsupported or undeliverable shipping address may be canceled and refunded to the original payment method.
Customers are responsible for confirming that their shipping address is located within an eligible delivery area before completing an order.
RüK currently provides free standard shipping for eligible products delivered within the contiguous United States.
No additional standard shipping charge will be added at checkout for eligible products and eligible delivery addresses.
Certain products may be subject to special shipping restrictions because of package size, weight, warehouse availability, delivery location, or carrier requirements.
Where a different shipping arrangement or additional charge applies, the relevant information will be displayed on the product page or during checkout before payment is completed.
Orders placed before 2:00 PM Pacific Time, Monday through Friday, will normally enter processing on the same business day.
Orders placed after 2:00 PM Pacific Time, on weekends, or on applicable U.S. public holidays will enter processing on the next business day.
Entering processing on the same business day does not guarantee that the order will ship on the same day.
Orders are normally processed within 1 to 2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and applicable U.S. public holidays.
Order processing may include:
Payment verification
Inventory confirmation
Order preparation
Packaging
Shipping label creation
Carrier collection or warehouse dispatch
Processing may take longer during:
Promotional periods
Peak shopping seasons
Public holidays
Severe weather
Inventory adjustments
Carrier disruptions
Unexpected warehouse or operational delays
If a significant delay affects your order, we will make reasonable efforts to contact you using the email address provided during checkout.
After an order has been processed and shipped, standard delivery normally takes approximately 2 to 5 business days.
The total estimated delivery time is generally 3 to 7 business days, including order processing and shipping transit time.
Estimated delivery times are not guaranteed and may vary depending on:
Delivery destination
Warehouse location
Carrier service
Package size or weight
Weather conditions
Public holidays
Carrier network disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
Delivery estimates begin after payment confirmation and do not include weekends or applicable public holidays unless the carrier operates during those periods.
Eligible U.S. orders may be fulfilled through the following facility:
RüK U.S. Fulfillment Address
1405 S Hudson Ave
Ontario, CA 91761
United States
This location is used for eligible order fulfillment and logistics operations.
It is not a retail store, customer service office, or public walk-in location.
Do not send returns to this address unless RüK Customer Support specifically provides this address in your approved return instructions.
Unauthorized returns sent directly to the fulfillment facility may be refused, delayed, or returned to the sender.
RüK may use different shipping carriers and delivery services depending on:
Product type
Warehouse location
Delivery destination
Package size and weight
Carrier availability
Estimated delivery performance
The final carrier and shipping method will be selected based on the most appropriate available option for the order.
Customers may not always be able to select a specific carrier during checkout.
Once your order has been shipped, we will normally send a shipping confirmation email containing the available tracking information.
Tracking information may take 24 to 48 hours to update after the carrier receives or scans the package.
A shipping label being created does not necessarily mean that the package has already been collected by the carrier.
If tracking information has not updated after 48 hours, please contact RüK Customer Support so that we can help review the shipment status.
Please check your spam, junk, or promotions folder if you do not see the shipping confirmation email in your primary inbox.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please confirm the following information before completing your order:
Recipient name
Street address
Apartment, suite, or unit number where applicable
City
State
ZIP code
Contact phone number
Email address
RüK is not responsible for delays, failed deliveries, additional carrier charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an address error, contact us as soon as possible.
We will make reasonable efforts to update the address before the order enters fulfillment or is shipped. However, address changes cannot be guaranteed after order processing has begun.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you regarding the available resolution.
Additional shipping charges may apply if the customer requests reshipment after providing an incorrect or incomplete address.
This section does not apply when the address error was caused by RüK or one of our fulfillment providers.
To request an order change or cancellation, contact RüK Customer Support as soon as possible.
Orders can only be changed or canceled before they have entered processing or shipment.
We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed once fulfillment processing has begun.
Once an order has shipped, it cannot be canceled.
After receiving the order, you may request a return in accordance with our Return & Refund Policy.
Some orders may be shipped in more than one package because of:
Product availability
Different warehouse locations
Package size
Inventory allocation
Carrier requirements
Logistics arrangements
If an order is divided into multiple shipments, the packages may arrive on different dates.
You may receive separate shipping confirmation emails and tracking numbers for each package.
Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing.
If tracking shows that a package has been delivered but you cannot locate it, please:
Check around the delivery location, including entrances, porches, garages, mailrooms, parcel lockers, and other secure areas.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Review the tracking information for delivery notes, photographs, or location details.
Contact the shipping carrier for additional delivery information.
Contact RüK Customer Support if the package still cannot be located.
We will review the available tracking information and may assist with a carrier investigation or claim where appropriate.
RüK is not automatically responsible for replacing or refunding packages confirmed by the carrier as delivered to the correct shipping address. Each case will be reviewed based on the available evidence, carrier information, delivery circumstances, and applicable law.
Customers should report delivery issues as soon as reasonably possible.
A package may be considered potentially lost if the tracking information has not updated for an extended period or if the carrier confirms that the shipment cannot be located.
If your package appears to be lost in transit, contact us within 7 calendar days of the last expected delivery date or the last meaningful tracking update.
Please provide:
Your order number
Recipient name
Shipping address
Tracking number
A description of the issue
RüK will review the shipment information and may contact the carrier or fulfillment provider.
Depending on the investigation result, we may provide:
A replacement
A refund
Reshipment
Another appropriate resolution
A replacement or refund may not be issued until the carrier investigation has been completed or sufficient evidence is available.
Please inspect your package and product promptly after delivery.
If your package or product arrives damaged, contact us within 7 calendar days of delivery.
Please provide:
Your order number
A description of the damage
Clear photographs of the outer packaging
Clear photographs of the shipping label
Clear photographs or videos of the damaged product
Photographs of any damaged internal packaging or missing parts
Please retain the original packaging and damaged product until our review has been completed.
Depending on the circumstances, RüK may provide a replacement, refund, replacement part, return authorization, or another appropriate solution in accordance with our Return & Refund Policy.
If the damage is confirmed to have occurred during shipping or fulfillment, RüK will cover the approved return or replacement shipping costs within the contiguous United States.
Delivery dates displayed during checkout, in order confirmation emails, or through tracking systems are estimates and are not guaranteed.
RüK is not responsible for reasonable delivery delays caused by events outside our control, including:
Severe weather
Natural disasters
Carrier disruptions
Transportation delays
Public holidays
Labor disputes
Government restrictions
Incorrect customer information
Local access restrictions
Other unexpected logistics events
If a significant delay occurs, please contact us so that we can review the latest available shipment information.
Nothing in this section limits any rights available to customers under applicable law.
If a package is refused, unclaimed, or returned to the sender because it could not be delivered, RüK will review the circumstances after the package is returned to the applicable facility.
If the delivery failure was caused by an incorrect or incomplete customer-provided address, refusal of delivery, or failure to collect the package, reasonable reshipping costs may apply.
If the delivery failure resulted from an error by RüK, our warehouse, or the carrier, we will provide an appropriate resolution without charging the customer additional standard shipping costs.
RüK reserves the right to decline, cancel, or limit an order where:
The shipping address is outside our supported delivery area
The address cannot be verified
The carrier cannot service the address
The order presents a suspected fraud or payment risk
The product is unavailable
Shipping the product would violate applicable carrier or legal restrictions
If we cancel an order before shipment, the applicable payment will be refunded to the original payment method.
For questions about order processing, shipping, tracking, delivery delays, lost packages, or damaged shipments, contact:
RüK Customer Support
Email: info@ruk-home.com
Phone: +1 (626)702-1406
Brand: RüK
Website: ruk-home.com
Legal Business Name: QIAN DAN INTERNATIONAL TRADING LIMITED
Please include your order number and tracking number, where available, so that our customer support team can assist you efficiently.
RüK is operated by:
QIAN DAN INTERNATIONAL TRADING LIMITED
Registered Business Address:
Unit D, 16/F, One Capital Place
18 Luard Road, Wan Chai
Hong Kong
The registered business address is the legal registration address of the website operator.
Eligible orders for customers within the contiguous United States are fulfilled through applicable U.S. fulfillment facilities.
RüK may revise this Shipping & Delivery Policy from time to time to reflect changes to our shipping coverage, warehouse operations, carrier services, delivery timeframes, business practices, or applicable legal requirements.
Updated versions will be published on this page with a revised effective date.
The version of this policy displayed on ruk-home.com at the time of purchase will generally apply to the applicable order unless otherwise required by law.
Join our mailing list for an exclusive discount, plus food recipes, pro baking tips, and the latest product updates. Unsubscribe anytime.
10% off for first-time customer. One use per customer. Valid on eligible purchases at ruk-home.com. Excludes gift cards, bundles, clearance items, and future product launches. Cannot be combined with other offers. By subscribing, you agree to receive emails from RüK and to our Privacy Policy.
