Privacy policy

This Privacy Policy describes how RüK Home collects, uses, and shares personal information when you visit, browse, or make a purchase from https://ruk-home.com (the “Site”).

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing activity. This may include:

Your web browser
IP address
Time zone
Cookie information
Pages or products you view
Referring websites or search terms
Information about how you interact with the Site

We refer to this information as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.
Log files: Files that track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse and interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Name
Billing address
Shipping address
Email address
Phone number
Order details
Payment confirmation information

We refer to this information as “Order Information.”

We do not directly store your full credit card number. Payments are processed securely through our payment service providers and the Shopify platform.

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to process and fulfill orders placed through the Site. This includes:

Processing payments
Arranging shipping
Sending order confirmations
Providing invoices or receipts
Communicating with you about your order
Handling returns, refunds, exchanges, or customer support requests
Screening orders for potential risk or fraud

We may also use your information, when permitted and in line with your communication preferences, to provide updates, marketing messages, product information, or promotional offers.

We use Device Information to:

Help screen for potential risk and fraud
Improve and optimize our Site
Understand how customers browse and interact with the Site
Measure the performance of our marketing and advertising campaigns
Improve product pages, site navigation, and customer experience

Sharing Your Personal Information

We share Personal Information with third-party service providers that help us operate our business and provide services to customers.

For example, we use Shopify to power our online store. Shopify may process Personal Information as part of order processing, checkout, payment, and store operations.

We may also use analytics and advertising tools, such as Google Analytics or similar services, to understand how visitors use our Site and to improve our marketing performance.

We may share Personal Information when necessary to:

Fulfill and deliver your order
Process payments
Provide customer service
Operate our website
Prevent fraud or security issues
Comply with applicable laws and regulations
Respond to lawful requests, court orders, subpoenas, or other legal processes
Protect our rights, property, customers, and business operations

We do not sell customer personal information for money.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to support website functionality, improve user experience, analyze traffic, and support advertising or marketing activities.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect some features of the Site, including cart, checkout, or account-related functions.

For more information about cookies and how to disable them, you may visit:

http://www.allaboutcookies.org

Marketing Communications

If you subscribe to our email list or agree to receive marketing communications, we may send you product updates, promotional offers, or other marketing messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@ruk-home.com

Please note that even if you unsubscribe from marketing emails, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, return updates, or customer support responses.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request deletion, subject to any legal, tax, accounting, fraud prevention, or business record requirements.

We retain Personal Information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

Access the Personal Information we hold about you
Request correction of inaccurate Personal Information
Request deletion of your Personal Information
Request restriction of certain processing activities
Object to certain uses of your Personal Information
Request a copy of your Personal Information
Withdraw consent for marketing communications

To exercise these rights, please contact us at:

info@ruk-home.com

We may need to verify your identity before processing your request.

European Residents

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your Personal Information for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, improving our services, preventing fraud, and conducting marketing where permitted.

Your information may be transferred outside of your country or region, including to countries where our service providers operate. When required, we use appropriate safeguards to protect your Personal Information.

California Residents

If you are a California resident, you may have additional rights under applicable privacy laws, including the right to request access to, correction of, or deletion of certain Personal Information, and the right to opt out of certain sharing activities where applicable.

To submit a privacy request, please contact us at:

info@ruk-home.com

We do not sell customer personal information for money.

Do Not Track

Please note that our Site does not change its data collection and use practices when we receive a “Do Not Track” signal from your browser.

Security

We take reasonable measures to help protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the Site.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.